Technical Support Engineer - Commerce Cloud at Salesforce

Setup: Hybrid
Location: Hyderabad, Telangana · Bengaluru, Karnataka
Type: Full-time
Level: mid
Posted: Oct 1, 2026

Description

Salesforce Commerce Cloud is hiring a Technical Support Engineer to join its Support Team. The role troubleshoots and resolves technical issues in B2C Commerce Cloud, handles complex customer service problems, develops technical expertise, creates knowledge-base materials, reviews support cases, defines technical best practices, and meets monthly KPI goals. Candidates need 3–4 years of engineering or programming experience and knowledge of B2C Commerce Cloud, JavaScript, HTML, CSS, web services, and debugging.

Required Skills

B2C Commerce Cloud
JavaScript
REST APIs
Debugging
SQL
React

Additional Information

Required Previous Experiences: 3–4 years of engineering or programming experience
Preferred Qualifications: Proficiency with HTML, CSS, and JavaScript
Familiarity with regular expressions
Knowledge of APIs and third-party integrations
Server-side JavaScript development and debugging
Enterprise Java debugging
Java heap and thread dump analysis
Network trace analysis
Performance and scalability analysis
SQL and NoSQL
Web development, SaaS/PaaS/cloud, or API support
E-commerce application support
Client-side web frameworks
Translation Company Name: 621 Salesforce.com India Private Limited Hyderabad Branch

About Salesforce

Salesforce

CRMSan Francisco, CA, US

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