Description
Factory is hiring a Technical Support Engineer to resolve architecture, performance, recovery, and security challenges for customers using its developer-centric platform. The role partners with customers, product management, and engineering; advocates for customer needs; develops diagnostics, benchmarking tools, and automation; and helps build scalable processes and dashboards. Candidates should have strong technical experience in modern programming, large-scale production environments, cloud platforms, and related infrastructure, along with strong communication, diagnostic, teamwork, and learning abilities.
