Description
Microsoft Customer Experience & Success is hiring a Technical Support Engineer to troubleshoot and resolve customer technical issues, collaborate with colleagues, participate in readiness activities, and identify product defects for improvement. The role requires at least three years of relevant technical support, consulting, or information technology experience, or a bachelor’s degree in a related field plus one year of experience, along with operational management experience with MECM or similar client security or asset management products. Fluent Japanese and basic English are required, while Chinese is preferred; the position may require weekend coverage, occasional travel, and commuting to the Shinagawa office.
