Description
Microsoft is hiring a Technical Support Engineer to own, troubleshoot, and resolve complex customer technical issues for Microsoft Exchange, Microsoft 365, Office, and Copilot-related scenarios. The role includes customer advisory, technical coaching, incident investigation, documentation, product and process improvement, and collaboration with engineering and support teams. Candidates need a bachelor's degree in a relevant field and either 3+ years of technical support, consulting, or information technology experience, or 5+ years of such experience, along with strong Exchange, Microsoft 365, cloud identity, networking, and troubleshooting expertise. The position requires flexible shift work, Australian citizenship verification, and Microsoft or customer security screening.
