Description
The role handles incoming customer inquiries by phone, email, and ticket system; analyzes and resolves technical questions about eXs software; documents and investigates errors; collaborates with development, product management, and quality assurance; maintains support documentation; and conducts online customer meetings and support sessions. It requires technical training in electrical engineering, strong ECAD-system knowledge, customer-support and B2B experience, and Microsoft Office proficiency. The position offers flexible scheduling and 100% home office.
