Summary from listing
The Technical Support Engineer provides first-line phone, email, and remote support for complex IT systems including SQL, HTML, proprietary peripherals, Kubernetes, and data analytics. The role troubleshoots and resolves customer issues, produces diagnostic and performance reports, provides emergency rotational support, supports customer validation testing, and delivers technical training. It requires an associate degree or equivalent experience, at least 12 months of service desk or inbound call center experience, software-support experience, and strong analytical and problem-solving skills. The position travels 40% to 60% of the time and prefers knowledge of Java, C, Python, and fluent Spanish.
