Description
Eaton is hiring a Technical Support Engineer to provide technical support and troubleshooting for electrical products, especially single-phase UPS hardware and software, across telephone, email, and web channels. The role serves as a first point of escalation for non-standard inquiries, manages Level 2, Level 3, and quality escalations, assists with product selection and application guidance, and collaborates with customers, sales, R&D, manufacturing, and other internal teams. The position requires a bachelor’s degree in an industrial engineering discipline, basic electrical product knowledge, network knowledge, analytical and communication skills, and excellent German and English language ability.
