Description
RSA is hiring a Technical Support Engineer I to provide first-line technical support for customers through email and remote sessions, troubleshoot complex software, hardware, and system issues, manage support cases, communicate IAM and security concepts, collaborate with internal teams, document solutions, and advocate for customer needs. The role participates in a 24x7x365 support rotation that may include shift work, holidays, and on-call responsibilities. Requirements include strong analytical and communication skills, basic Java and Linux/Unix knowledge, networking and security fundamentals, SQL familiarity, Windows and Active Directory knowledge, and a bachelor’s degree in engineering, communications, networks, or computer science.
