Description
WP Engine is hiring a Technical Support L1 to serve as the first point of contact for customers, primarily through live chat and also by phone and support tickets. The role supports WordPress questions and needs, troubleshoots technical issues, maintains customer satisfaction, and develops technical knowledge of open-source technologies. The position requires 1–2 years of technical support or customer service experience, along with knowledge of WordPress, DNS, SSL, Linux, file systems, remote web content management, StudioPress or Genesis, online chat, and phone support. The shift is Wednesday through Sunday, 9:30am–6pm AEDT, with benefits including stock options, superannuation, paid leave, a home-office stipend, and wellness days.
