Description
WP Engine is hiring a Technical Support L1 to serve as the first point of contact for customers, primarily through live chat and also by phone and support tickets. The role supports WordPress questions and needs, troubleshoots technical issues, and develops knowledge of open-source technologies, web hosting, Linux, DNS, SSL, file systems, and remote web-content management. The position operates Wednesday through Sunday from 9:30 a.m. to 6 p.m. AEDT and requires 1–2 years of technical support or customer service experience, along with specified WordPress, Linux, and customer-support skills.
