Description
IPA is hiring a Technical Support Engineer I to provide remote and contact-center support for electromechanical, PLC-controlled, and motor-driven systems in hospital environments. The role diagnoses hardware and connectivity failures, performs root-cause analysis, guides field technicians and hospital staff, documents troubleshooting procedures, and serves as a primary technical contact for customers. It requires an associate’s or bachelor’s degree in a relevant technical field, 2–4 years of industrial or automation troubleshooting experience, and familiarity with motors, sensors, relays, PLCs, networking, and diagnostic tools. The position includes an on-call rotation and offers medical, dental, vision, HSA, retirement, and other benefits.
