Description
The Technical Support Engineer / IASM provides customer-facing technical support through calls, email, and ticketing systems while troubleshooting application, database, infrastructure, Windows, and server issues. The role includes SQL querying and profiling, database and index troubleshooting, Active Directory administration, service management, log analysis, and documentation. It requires at least three years of technical or application support experience, strong SQL and Windows troubleshooting skills, and willingness to work night shifts on a rotational schedule between 8:30 AM and 8:30 PM.
