Description
Axon is hiring a Software Support Engineer to support law enforcement customers with escalated software issues and requests. The role involves frontline troubleshooting, customer communication, ticket prioritization, knowledge-base development, outage on-call support, and backup support for other teams. Candidates need at least three years of cloud-product support experience, law enforcement or public safety experience, complex technical problem-solving ability, and familiarity with tools such as JSON schemas, GitHub, Python, VS Code, Azure Data Studio, and SSMS. The position offers medical, dental, and vision plans, a 401(k) with employer match, paid time off, parental leave, and other benefits.
