Description
Flywire is hiring a Technical Support Engineer II to provide customer and internal technical support for its Student Financial Services, eStore, and TPI products across the United States and Canada. The role involves ticket management, complex issue research, client communication, cross-functional escalation, and the use of AI tools to automate workflows and maintain knowledge repositories. Candidates need 3–5 years of technical support engineering experience, hands-on experience with MySQL, Regular Expressions, and SaaS applications, a science or engineering bachelor’s degree, and strong communication skills. The position is full-time and hybrid, with a US base salary range of $81,000 to $101,000 plus benefits.
