Description
Jack Henry is hiring a remote Technical Support Engineer II to own technical support for financial institution implementations, ATM conversions, production deployments, and related troubleshooting from project kickoff through post-conversion turnover. The role serves as the primary technical contact for clients and internal stakeholders, coordinates ATM configurations, connectivity and transaction testing, resolves escalated issues, validates settlement, and provides training and documentation. Candidates need at least two years of technical support, implementation, or systems engineering experience and two years of customer service experience, along with networking, Microsoft Office, remote-support, and prioritization skills; an associate’s degree or higher in information technology or a related field is preferred.
