Description
Together AI is hiring a Technical Support Engineer to provide first-line technical support for customers building training, fine-tuning, and inference solutions. The role handles support tickets, API and model questions, SSO and identity-provider configuration, billing issues, access and tenant problems, and escalations, while collaborating with Engineering, Research, Product, and senior leaders. Candidates need at least two years of customer-facing technical experience, API and SaaS billing knowledge, SAML and OIDC familiarity, infrastructure and scripting knowledge, and strong communication skills. The position offers health insurance and flexible remote work, with compensation determined by location, level, and role.
