Summary from listing
This Bengaluru-based role is a production-support engineer embedded in Product Engineering. The engineer owns end-to-end resolution of customer issues, including reproducing and diagnosing failures across services and upstream dependencies, writing and testing fixes, merging them to production, and protecting the operational continuity of a functional domain such as Orders or Payments. The role also routes non-ownable issues, communicates with technical customers, and reduces recurring problems through root-cause analysis and operational-health metrics. It requires strong debugging and systems-reasoning skills, production-grade Java engineering, safe deployment discipline, and 3–6 years of experience with production systems.
