The Technical Support Engineer will troubleshoot, diagnose, and resolve customer issues involving systems, software, and hardware; escalate unresolved issues to internal departments; and follow standard procedures. The role requires on-site work and a shifting schedule, along with strong communication, organizational, computer, and customer-service skills. A bachelor's degree in computer engineering or an IT-related course is preferred, while prior experience is not required.
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white-label technical support servicesIrvine, CA, United States5001-10000
CallTek is a leading white-label company offering technical support and BPO services to technology operators and service providers. From field service to cloud monitoring, NOC and business continuity, CallTek offers the services and solutions that are needed to keep businesses performing and growing.