Description
Kaseya is hiring a Technical Support Engineer – L1 in Orlando, Florida to provide Level 1 technical support to customers through chat, phone, and support tickets. The role involves troubleshooting operating systems, networks, servers, storage, virtualization, and other IT infrastructure; analyzing logs; assisting with Windows Server, Active Directory, Group Policy, and related technologies; documenting resolutions; meeting support KPIs; and escalating complex issues. Candidates need working knowledge of Linux/UNIX, Windows, and macOS, along with experience troubleshooting boot issues, using Linux command-line tools, analyzing logs, administering Windows Server, and troubleshooting networking technologies.
