Description
Sutherland is hiring a Technical Support Engineer 1 to provide entry-level technical support for NetApp customers, diagnosing and resolving software and hardware issues. The role focuses on troubleshooting NetApp hardware, using NetApp OnTap, communicating with customers, escalating complex cases, contributing to knowledge-base articles, and learning storage, networking, operating-system, and data-protection technologies. The position requires strong English communication, customer-service skills, troubleshooting aptitude, and basic knowledge of storage, TCP/IP, RAID, Windows or Unix, and backup and recovery.
