Description
Sutherland is hiring a Technical Support Engineer 1 to provide entry-level technical support for NetApp customers, diagnosing and resolving software and hardware issues, troubleshooting NetApp hardware and OnTap, escalating complex cases, documenting solutions, and contributing to technical knowledge. The role requires strong English communication, customer service, troubleshooting, and learning abilities, along with basic knowledge of storage, networking, hardware, operating systems, and data protection.
