Description
Databento is hiring an L1 Customer Support Engineer to serve as the first point of contact for customer issues during EU hours. The role handles API usage, onboarding, authentication, integration, and billing questions; escalates complex issues with reproduction steps and logs; improves documentation and onboarding materials; and contributes technical content and developer-community support. The position requires at least two years of experience in technical support, QA, or engineering, Python proficiency, and EU-region availability; prior Databento API, financial trading, market data, DevRel, and startup experience are preferred.
