Description
Runpod is hiring a Technical Support Analyst (L2) to provide advanced technical support for customers using its AI infrastructure platform. The role troubleshoots complex configuration, performance, functionality, compatibility, and code issues; analyzes logs and system behavior; collaborates with engineering, sales, supply, product, and infrastructure teams; and contributes to documentation, training, and product feedback. Candidates need at least five years of technical customer support experience, a relevant bachelor's degree or equivalent experience, and knowledge of Linux, Docker, SQL, networking, Python, and AI-related technologies. The position requires weekend availability, offers a base salary of 70,000 to 93,000 USD, medical, dental, and vision plans, flexible PTO, and a home-office stipend.
