Description
Gigamon is hiring a Technical Support Engineer to provide advanced technical support to customers and partners, troubleshoot complex network and security product issues, document cases, create knowledge-base articles, report defects, manage escalations, and participate in weekend shifts and rotational 24/7 on-call coverage. The role requires a bachelor’s degree or equivalent professional technical experience, 0–2 years of networking or security support experience, L2/L3 networking knowledge, English and Spanish fluency, and residence within 50 miles of Mexico City.
