Description
Gigamon is hiring a Technical Support Engineer to provide advanced technical support to customers and partners, troubleshoot complex network and security product issues, document cases, create knowledge-base articles, report defects, and manage escalations. The role requires a bachelor’s degree or equivalent professional technical experience, 0–2 years of networking or security support experience, L2/L3 networking knowledge, and advanced English and Spanish proficiency. It is a hybrid position requiring candidates to live within 50 miles of Mexico City and includes weekend shifts and rotational 24/7 on-call coverage.
