Description
Digital Asset is hiring a hybrid, full-time Technical Support Engineer to own and resolve client incidents and requests across the lifecycle of DA products. The role involves triaging technical and business-flow issues, assisting customers, documenting resolutions, escalating unresolved issues, and participating in a global 24x7x365 on-call rotation. Candidates need a bachelor’s degree or equivalent training, at least three years of experience in a DevOps, SRE, developer, or application-support role, and hands-on experience with cloud infrastructure, containerization, databases, distributed applications, and blockchain networks. The role is based in the New York City office, with an estimated base salary of $140,000–$165,000.
