Description
The Technical Support Engineer Placement is a full-time, 12-month placement based in High Wycombe, with a salary of £26,250 per year. The role supports Focusrite and Novation customers through pre- and post-sales enquiries by phone, email, and live chat; recreates end-user setups to reproduce issues; submits bug reports; coordinates warranty and non-warranty repairs; and represents the technical support team during new product development. Applicants need audio interface, MIDI, recording-setup, music-production, Mac OS, Windows, DAW, customer-service, and teamwork experience.
