Description
Cyclops is hiring a Technical Support Engineer to own the first-line technical support function for clients, API vendors, and internal teams. The role handles triage, resolution, client communication, incident updates, monitoring awareness, manual workarounds, documentation, and Jira ticketing, while escalating issues with full context to engineering. It requires 2–3+ years of relevant technical support or operations experience, SQL, log inspection, REST API, and AI-tool skills, and is remote for the United States, Argentina, or Brazil during US business hours. The position reports to the Director of Engineering and is structured as an independent contractor.
