Summary from listing
ADB SAFEGATE is hiring a Technical Support Engineer to provide first-line phone, email, and remote technical support for complex IT systems, including SQL, HTML, proprietary peripherals, Kubernetes, and data analytics. The role involves troubleshooting cloud-hosted software and customer deployments, managing managed Kubernetes clusters, producing diagnostic and performance reports, providing emergency support, supporting customer validation testing, and delivering technical training. Candidates need an associate degree or equivalent experience, at least 12 months of service desk or inbound call center experience, software-support experience, analytical and problem-solving abilities, and working knowledge of a major public cloud platform and managed Kubernetes. Preferred qualifications include Java, JavaScript, C, Python, and fluent Spanish.
