Description
Microsoft is hiring a Technical Support Engineer to own, troubleshoot, and resolve complex customer technical issues involving Microsoft Office, Microsoft 365, SharePoint, Copilot, identity, licensing, and tenant configuration. The role includes customer support, incident investigation, documentation, escalation, technical coaching, and collaboration with engineering and product teams. It requires a bachelor's degree in a relevant field and either 3+ years of technical support, consulting, or information technology experience with a bachelor's degree, or 5+ years of such experience without the degree, plus extensive SharePoint administration and related technical expertise. The position requires flexibility for evening or weekend shifts, Australian citizenship verification, and Microsoft or customer security screening.
