Description
Microsoft is hiring a Senior Technical Support Engineer to own, troubleshoot, and resolve complex customer technical issues involving SharePoint Server and SharePoint Online, OneDrive, Copilot, identity and authentication, networking, SQL Server, and web technologies. The role also includes mentoring engineers, reviewing case quality, leading readiness initiatives, investigating product defects, and collaborating with engineering and product teams. Applicants need a bachelor's degree in a relevant field plus either 1+ years of technical support, consulting, or information technology experience, or 3+ years of such experience, or equivalent experience. The position requires shift flexibility, Australian citizenship verification, and Microsoft, customer, or government security screening.
