Description
The Technical Support Engineer will serve as a Tier-1 support specialist and process owner, handling customer issues through Zendesk, debugging platform, API, and SFTP problems, coordinating escalations, documenting workflows, and mentoring junior team members. The role requires at least three years of customer-facing technical support or technical account management experience, strong communication and troubleshooting skills, and familiarity with Zendesk, SFTP, API integration, and basic Python. It is a hybrid position with flexible Friday availability, occasional evening and holiday shifts, and on-call rotation.
