Description
Axon is hiring a Technical Support Engineer (Tier 2+) to support customers and internal teams using the Axon 911 SaaS platform. The role troubleshoots and resolves complex technical issues, escalates bugs, monitors system performance and reliability, manages critical incidents, and improves monitoring, support processes, and CRM workflows. It requires at least five years of Tier-2 or Tier-3 technical support experience, networking and VoIP knowledge, monitoring and cloud platform expertise, and strong analytical and communication skills. The position is onsite Tuesday through Friday from a regional hub, with remote work on Mondays, and offers a base pay range of $97,920 to $130,560 USD plus benefits.
