Description
Axon is hiring a Technical Support Engineer (Tier 2+) to support customers and internal teams using the Axon 911 SaaS platform. The role involves troubleshooting complex technical issues, diagnosing system and logic errors, escalating bugs, collaborating with Engineering and other cross-functional teams, monitoring platform performance, managing critical escalations, and improving monitoring, support processes, and CRM workflows. The position requires at least five years of Tier-2 or Tier-3 technical support experience in a SaaS, public safety, or mission-critical environment, along with networking, VoIP, monitoring, and cloud expertise. It is an onsite role from the regional hub Tuesday through Friday, with remote work on Mondays, and includes medical, dental, vision, retirement, paid time off, parental leave, and other benefits.
