Description
The Technical Support Engineer will serve as the first point of contact for Tier-1 technical support, triage issues through Zendesk, investigate and debug platform problems, coordinate escalations with Product and Engineering, guide customers through platform features, API integrations, and SFTP connections, and create documentation and training materials. The role also includes on-call rotation for urgent issues and requires at least two years of customer-facing technical support or technical account management experience, along with Zendesk, SFTP, API integration, and basic Python skills.
