Description
Gong is hiring a Tier 3 Technical Support Engineer to resolve complex escalated customer issues, perform root-cause analysis, and serve as the technical liaison with R&D. The role owns a product area, manages escalations and SLAs, enables Tier 2 support, develops troubleshooting tooling, and collaborates with R&D and Product Management to reduce recurring technical issues. Candidates need at least four years of B2B technical support experience, web application troubleshooting skills, code-reading and scripting ability, SQL and API knowledge, and familiarity with tools such as Coralogix and Datadog. The position uses a flexible hybrid work model.
