Description
Microsoft is hiring a Technical Support Engineer to investigate complex Windows and Microsoft product issues, identify root causes, develop customer solutions, and improve diagnostic procedures, tools, knowledge resources, and automation. The role uses logs, memory dumps, traces, reproduction environments, and AI-assisted analysis while collaborating with customers, specialist engineers, and product development teams. It is based in Shinagawa with flexible hybrid remote-and-office work, and applications are accepted on an ongoing basis until the position is filled.
