Description
Microsoft is hiring a Technical Support Engineer for its CSS Active Directory Services team to investigate and resolve complex enterprise identity, authentication, security, Group Policy, PKI, and hybrid identity issues. The role involves hypothesis-driven troubleshooting using logs, network traces, events, configuration data, and protocol analysis; collaborating with customers, specialist engineers, and product teams; and improving diagnostic processes, automation, documentation, and AI-assisted support. The position is based in Shinagawa with flexible hybrid remote-and-office work and accepts applications on an ongoing basis until the position is filled.
