Description
Vapi is hiring a Technical Support Engineering Manager to lead an engineering-led enterprise support team serving SMB ISVs and large enterprises. The role manages technical friction resolution, enterprise SLAs, incident response, escalation processes, support automation, technical documentation, and feedback to core engineering. The manager will also scale the L1 support team and bridge enterprise stakeholders with product and engineering. Candidates need at least five years of technical support or solutions experience, including two years managing technical teams, along with expertise in APIs, webhooks, event-driven systems, Python or JavaScript, and voice technologies such as SIP, WebRTC, or Twilio.
