Summary from listing
Teva is hiring a Technical Service Desk Agent to advise and guide end users on IT products, tools, and services; handle service requests and incidents through verification, troubleshooting, problem determination, resolution, and ticket routing; and use technical resources to identify installation, configuration, operational, or performance issues. The role requires 1–3 years of technical service desk experience, global operations-team experience, strong troubleshooting skills, and familiarity with tools such as ServiceNow, O365, networking, security, and Windows and mobile operating systems. Experience in a pharma, biotech, or GxP environment is preferred.
