Description
Riskonnect is hiring a full-time Tier 1 Desktop Support Engineer to triage and resolve first-line desktop support tickets, provide remote support, troubleshoot hardware, software, Microsoft 365, Okta, Windows, and other technologies, image and reimage laptops, coordinate repairs or replacements, escalate complex incidents, maintain accurate tickets and technical documentation, and follow security and asset-management procedures. The role requires strong troubleshooting, communication, customer service, documentation, prioritization, and independent collaboration skills; 1–2 years of IT troubleshooting experience, Microsoft 365 or end-user support experience, Windows Server, Windows 11, ticketing, and an IT-related bachelor's degree are desirable.
