Description
Anima is hiring a Technical Support Lead to own and define world-class customer support operations. The role combines hands-on support through Intercom, email, and video calls with troubleshooting, ticketing, knowledge-base and documentation creation, customer education, product issue escalation, metrics tracking, and automation of routing and follow-up. The position is remote, prefers candidates in the United Kingdom timezone, and requires at least two years of professional experience in customer support, operations, or a similar role.
