Description
Digs is hiring a full-time Technical Support Lead to serve as the technical problem-solver for its customer support experience. The role troubleshoots customer issues, investigates integrations, data problems, bugs, and product gaps, partners with Engineering and Product, and builds documentation and scalable support processes. It requires 5+ years of experience in a technical customer-facing role, strong troubleshooting and communication skills, and familiarity with APIs, integrations, databases, web applications, logs, errors, or basic code. The position is hybrid in Vancouver, Washington, with 3–4 days per week in the office, and offers a salary of $90,000–$105,000 per year.
