Description
Unframe is hiring a Support Lead to build its customer support function from the ground up while working on-site in Tel Aviv. The role will establish support processes, workflows, escalations, SLAs, tooling, and playbooks; lead day-to-day support operations for global enterprise customers; hire and grow Support Engineers; develop an AI-first support model; maintain a knowledge base; and partner with Product and Engineering to resolve issues and drive product improvements. Candidates need at least six years of experience in technical support, solutions engineering, or a similar customer-facing technical role, including at least two years in a lead or senior individual contributor capacity, along with enterprise customer experience, technical troubleshooting, AI tool experience, and strong English communication skills.
