Description
Amazon Robotics is hiring an experienced Technical Manager to lead and grow a technical support team responsible for resolving customer-facing trouble tickets, inquiries, and safety, reliability, and performance issues. The role includes recruiting, coaching, mentoring, performance evaluation, process improvement, incident escalation, and collaboration with global software and engineering teams. Candidates need a bachelor's degree in a relevant technical discipline, at least four years of management or direct team-leader experience in a complex technical-support environment, and proven experience leading high-severity incident restoration efforts.
