Description
Switchboard is hiring a Technical Support Manager on behalf of Open Technology Solutions to lead a six-technician team on site with a credit union partner. The role focuses on service-oriented leadership, end-user incident resolution, ITSM and SLA management, asset and hardware maintenance, vendor relationships, and ITIL-aligned processes. Candidates need at least two years of recent leadership experience, desktop and ITSM experience, Microsoft 365 proficiency, and the ability to travel approximately 10%. The position offers a $120,000–$140,000 base salary, a 15% annual bonus target, and comprehensive benefits, with no visa sponsorship.
