Description
The Technical Support Manager leads and develops a team of Technical Support Analysts while managing day-to-day support operations for FreedomPay's 24/7 payments platform. The role oversees escalations, performance monitoring, process and knowledge-base improvements, cross-functional collaboration, staffing, scheduling, and reporting, with responsibilities including troubleshooting POS and PMS systems and payment-processing technologies. Candidates need a bachelor's degree, at least five years of technical support experience, and at least two years leading technical support professionals.
