Description
IC Markets is hiring a full-time, on-site Technical Support Manager in Limassol to lead and improve its 24/7, business-critical IT support and ITSM operations. The role owns incident, problem, change, and service request management; major incident response; SLA and OLA compliance; executive reporting; team coaching and development; service improvement; and collaboration with infrastructure, security, engineering, and platform teams. Candidates need at least five years of IT support or IT operations experience, including two years in a team lead or manager role, along with ITIL knowledge, ITSM tool experience, and strong leadership and stakeholder-management skills.
