Description
IC Markets Global is hiring a full-time Technical Support Manager to lead and improve its 24/7, business-critical technical support function. The role owns ITSM processes, incident and major incident management, SLA compliance, root-cause analysis, process optimization, documentation, KPI reporting, and collaboration with infrastructure, security, engineering, and platform teams. Candidates need at least five years of IT support or IT operations experience, including two years in a managerial role, along with ITIL knowledge, support-team management experience, and hands-on experience with ITSM tools.
