Description
New Relic is hiring an experienced Technical Support Manager to lead and develop a collaborative, deeply technical engineering support team. The role focuses on operational leadership, coaching engineers, managing service-level objectives, handling customer escalations, leading cross-functional projects, and participating in an on-call rotation. Candidates should have proven experience managing responsive technical support teams, strong analytical and coaching skills, and familiarity with enterprise operational platforms or customer support ecosystems. Prior SaaS support delivery experience, international stakeholder collaboration, and observability or APM familiarity are bonuses. The position offers fully office-based, fully remote, or hybrid work arrangements, and visa sponsorship is not available.
